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We’re Here to Help
Have a question about an electric bike, electric scooter, conversion kit, spare part or existing order? Send us a message and our support team will get back to you as soon as possible.
Customer Support
Our team can help with product recommendations, order enquiries, delivery information, returns, warranty support and technical questions.
Response Time
We normally respond within 24 business hours. Replies may take slightly longer during weekends, public holidays or busy periods.
Order Enquiries
When contacting us about an existing order, please include your order number, full name and the email address used during checkout.
Technical Support
For technical enquiries, include the product model and a clear description of the issue. Photos or videos may be requested after we receive your message.
Need help choosing?
Tell us how and where you plan to ride, your preferred range and your budget. We will help you compare suitable products.
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